IT Service Manager

• Empresa tecnológica situada en Santander|Service Operations

The Service Ops Manager will have responsibility for all aspects of planning and delivering managed services and professional services to our Cloud Marketplace, ensuring the quality of the service and the long-term success of our strategic customers.

• Lead our Service Delivery team and develop a governance framework


• Project initiation, execution and delivery; Manage a portfolio of ongoing projects


• Support Sales and Product Management teams to deliver what the customer needs


• Regular reporting to internal stakeholders on technical and commercial levels, including C-level communication; Run monthly/quarterly business reviews


• Interface with Support and Sales teams to understand their needs and challenges, and work with them to improve the service; Run Problem Management activities


• Drive Customer Experience, enforce Quality and Continuous Service Improvement


• Measure service performance and work on a KPI driven framework


• Optimize processes and operating procedures; Assess and Build automated solutions to improve existing ops framework

Career oportunities

• Bachelor's Degree in Computer Science, Engineering, Business or a related field, or an equivalent combination of education, training, and work experience


• Minimum of 5 years of work experience in managed services or operations environment


• Experience with IT Service Management (ITSM) processes and tools


• Led and managed in-house and offshore multi-disciplinary project teams


• Aptitude with MS Office tools and financials; Power BI or Tableau is a big plus


• High level of English (written and verbal)


• Experience developing, assessing and improving processes


• Understanding of Public Cloud services, preferably Azure, Azure PaaS and AKS