Anunciado 11 de mayo 
 (Publicada de nuevo)
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Tipo de jornada
Completa
Tipo de contrato
De duración determinada
Salario
19.000€ - 19.800€ bruto/año
Estudios mínimos
Bachillerato
Nivel
Empleado/a
Número de vacantes
4
Número de inscritos
1
Tags Relacionados
Descripción del empleo
Do you speak native Dutch? Do you speak English level B2-C1? Do you have customer orientation?

Do you live in Tenerife? Then this job offer is for you!

We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.

Responsibilities

· Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

· Identify, evaluate and prioritize customer problems and complaints.

· Analyze customer problems and formulate plans of resolution.

· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

· Evaluate new services, processes and technologies introduced at the helpdesk.

Requisitos mínimos
Fluent in English+Native level of Dutch

Previous experience as helpdesk and similar positions.

Good communication skills

Dynamic and Energetic

Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

Baic understanding of the principles, theories, and practices of group dynamics and/or team development

Basic Business Development:, Results Focused, Initiative

Customer-oriented

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