Tipo de contrato
De duración determinada
Salario
19.000€ - 19.800€ bruto/año
Estudios mínimos
Bachillerato
Descripción del empleo
Do you speak native Dutch? Do you speak English level B2-C1? Do you have customer orientation?
Do you live in Tenerife? Then this job offer is for you!
We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.
Responsibilities
· Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate plans of resolution.
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
Requisitos mínimos
Fluent in English+Native level of Dutch
Previous experience as helpdesk and similar positions.
Good communication skills
Dynamic and Energetic
Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)