Wholesale Customer Service Technical w/French

Do you love having fun and enjoying every second? This is how we believe work should be!

The Wholesale B2B Customer Service department is waiting for you!

What can we say about us? We are flexible, dynamic, and always up to date with what’s going on out there and we have the best teams in our offices!

We create experiences, smile! You found us!

Your mission

You will be part of our dynamic and dedicated customer service team, servicing our wholesale customers worldwide. You will follow up the whole order to cash process of French accounts.

What will the role entail?

• Order entry & follow up


• Order book management


• Orders to cash conversion


• Responding to French customers queries by telephone or email


• Responding to sales agents queries by telephone or email


• Handling customers complaints and returns


• Liaise with Sales, Logistics and Finance (AR)

Who will you report to? Wholesale B2B Customer Service Manager

Requirements of the position:

• Minimun 1 year of experience in similar position, ideally in the Fashion Industry.


• Native French Speaker. Basic skills in English & Spanish.


• Advanced MS Excel skills.


• Experience with SAP is a plus.


• University degree in Business or similar.

Job Competences:

• Adaptable / Flexible


• Results driven


• Team work


• Affinity with Fashion / Retail


• Pro-active and flexible team-player


• Problem solver who takes ownership


• Work well under stress

What we offer in exchange

• Discount on medical insurance


• Discount on the brands of the Group