Wholesale Customer Service Specialist with German

Do you love having fun and enjoying every second? This is how we believe work should be!

The Customer service department is waiting for you!

What can we say about us? We are flexible, dynamic, and always up to date with what’s going on out there and we have the best teams in our offices!

We create experiences, smile! You found us!

Goal of the position: You will be part of our dynamic and dedicated Wholesale Customer Service team, servicing our Wholesale customers worldwide. You will follow up the whole order to cash process of German and German speaking accounts.

Main Activities:

• Order entry & follow up


• Order book management / orders to cash conversion


• Responding to German wholesale customers’ queries by telephone or email


• Responding to sales agents queries by telephone or email


• Handling wholesale customers’ complaints and returns


• Liaise with Sales, Logistics and Finance (AR)

Who will you report to? Wholesale Customer Service Manager

Minimum experience in the industry: Minimum 2-3 years of experience in a similar position, ideally in the Fashion Industry

Education level required: University degree in Business or similar.

Required languages: Native German speaker. Basic skills in English and Spanish

Technical skills required: Advanced MS Excel skills & Experience with SAP is a plus

What are our expectations for you?

• You must have the Pepe Jeans spirit! Not everyone can be part of our team!


• Adaptable / Flexible


• Results Driven


• Teamwork


• Affinity with Fashion / Retail


• Pro-active and flexible team-player


• Problem solver who takes ownership


• Work well under stress


• Good communication and social skills, service-minded and organized

What we offer in exchange

• Discount on the brands of the Group


• Discount on medical insurance