Customer Service with native Dutch/ Swedish

Desde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral.
#Conectamoseltalentoconlasoportunidades

From Iman Madrid we are looking for Call Center Agents with Native Dutch language OR Native Swedish language for an important multinational company. You will be working as a Customer Service representative attending all the customers? needs and providing them information.

Some of your daily responsabilities will be:

- Providing Concierge Services to clients: Personal assistance for information and bookings on the move. Provide information to the client and answer to all claims, concerns, suggestions or queries related to the contracted service.

- Emergency Calls Response: Vehicles automatically transmit all data relating to accidents to the monitoring center. Your mission will be to immediately make contact with the vehicle occupants and coordinate further measures.

- Coordinate Roadside Assistance for drivers: provides support in the event of breakdowns or accidents. At the touch of a button, data is transmitted to our service center where it is analyzed. Based on the diagnostic, your mission will be to arrange the appropriate assistance services.

- Track Stolen Vehicles.

What do we offer?

A full time job, long-term contract, initial contract will trough a temporary employment agency (ETT)

Incorporation would be for the 26th of July - you will be fully WORKING FROM HOME

The working shifts are from Monday to Sunday (2 free days /week)
There are 2 options for the timetable:
- MORNING: from 8:00 to 16:00
- EVENING: from 16:00 to 00:00

The Salary is according to the Contact Center Agreement + bonuses up to 700€ per year (All sums to around 17K - 18K euros per year)

There will be an online selective training course with a duration of 3 days (scheduled to start on the 21th of July)

Native Dutch / Native Swedish + C1 English level

Good communication

Previous work experience in Customer Service
-Inglés nivel C1.


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