Technical Global Support + Good command of English

• Technical Global Support + Good command of English|A leading company - IT Sector

A leading company - IT Sector (Madrid - Tres Cantos)

Tasks and Responsibilities:

• Provide professional, courteous and prompt technical support for assigned complex system level software products.


• Independently conduct analysis and research of moderately complex technical customer problems.


• Have a documented trouble shooting plan in place


• Ensure that any solutions are recommended for publishing to the knowledge base.


• Demonstrate initiative in acquiring product skills in a single product family on several platforms, along with supporting technologies.


• Identify continuous improvement activities


• Provide after hours coverage as required.

• A secure work environment because your health, safety and wellbeing is always our top priority.


• Flexible work schedule and Home-office options, so that you can balance your working life and private life.


• Learning and development opportunities.


• A collaborative, trustful and innovative work environment.


• Being part of an international team and work in global projects.

Academic Degree:

• Bachelor's Degree or higher in fields such as (but not limited to) Engineering, Business, Finance, Accounting, etc. or equivalent experience


• Typically 2-5 years of relevant experience

Professional Experience:

• 3 years

Special Knowledge:

• Soft skills in customer handling and dealing with difficult situations.


• Experience in a customer service or support role preferred (e.g. HelpDesk, direct end user contactor support)

IT Skills:

• Expertise with Windows, Unix (Solaris, HP-UX, or AIX) or Linux operating system fundamentals.


• Technical knowledge of webMethods and/or IBO Technology.


• WebMethods Product suite like Integration Server, MWS, Monitor, Trading Network, JDBC Adapters, Active Transfer Server, Active Transfer Gateway Server, API, Universal Messaging, Command Central, Terracotta...


• Expertise in program logic applicable to the product line.


• Technical knowledge of Relational databases (i.e. Oracle, SQLServer or DB2) and/or analyzing stack traces is a plus.

Languages:

• Spanish native and good command of English.


• German a plus

Additional Requirements/Soft Skills:

• Proven technical problem-solving ability.


• Ability to effectively prioritize customer problems and manage multiple requests/expectations at once.


• Excellent interpersonal and written communications skills.