Service Excellence Consultant

Madrid, Zaragoza

Tipo de jornada

Sin especificar

Tipo de contrato

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Salario

Salario sin especificar

Anunciado 10 de noviembre

(Publicada de nuevo)

Esta oferta no acepta candidaturas

Tipo de jornada

Sin especificar

Tipo de contrato

Sin especificar

Salario

Salario sin especificar

Categoría

Estudios mínimos

Sin especificar

Nivel

Sin determinar

Número de vacantes

1

Número de inscritos

7

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Descripción del empleo

Quality analysis of accounting processes (KPI measurement, statistical trends analysis, customer feedback investigation)
Preparation and update of quality assurance policies and procedures
Implementation and audit of sustainable quality assurance system and on-going operational controls in close collaboration with operations teams
Preparation, execution and documentation of test plans for operations
Ensuring ongoing compliance with quality procedures and regulatory requirements
Leading governance communication over quality measures and results internally and with customer
Quality results dashboard preparation and presentation

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