IT Support Engineer (M/F)

We are looking to hire a IT Support Engineer (m/f) to join the team and play a critical role in the Spanish Fulfillment Center (FC).

The successful candidate must have demonstrable leadership skills in a fast-paced environment. Candidate must be forward thinking with a high degree of customer service focus and excellent communication skills. The IT Support Engineer serves as the liaison between the infrastructure and general operations of the facilities. Amazon IT Support Engineer are expected to have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.
 The IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the center that cover a multitude of technical disciplines.

The engineer must have a good understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. He/She must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people. They must also exhibit strong analytical skills with problem solving ability. Previous experience in which high levels of initiative, judgment, and tact has been demonstrated. Proven ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible. Superior Customer Service skills in dealing with all levels of personnel.
Basic Qualifications: B.S. / B.A. in Computer Science or Related Technical field Candidate should possess superior customer service skills in dealing with users at all levels in a team environment. Proven ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible. Demonstrated experience delivering direct user support in a high availability environment.Previous experience in which high levels of initiative, judgment, and tact has been demonstrated. Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner. Strong analytical skills with demonstrated problem solving ability. Candidate must haves a good understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems Must have a good understanding of computers (both hardware and software) and have demonstrated willingness to learn and apply new technology. Must have good knowledge of scripting and process automation (Perl) Demonstrated experience with Linux Operating System, Thin Client Infrastructure devices, and remote access systems. English language proficiency Italian language B2 Ability and willingness to work a flexible schedule  Preferred Qualifications:  Demonstrated experience with Windows/Mac/Linux Operating Systems
· Experience with Data Cabling / Computer Facilities maintenance /Standards Certifications in areas of core support responsibility - A+, MCSA, MSCE, Network+, CCNA/CCNP
· Experience providing phone based technical support and troubleshooting to a wide range of technical and non-technical users