AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable, and is the licensed distributor for Tommy Hilfiger and Calvin Klein in Spain and Portugal.
We are looking for a Junior IT Technician for our central offices.
Are you looking for a new challenge in the New Year? Do you like to work on computers and have very strong customer service skills? Then, this is the job for you!
We have a vacancy for an IT SERVICE DESK TECHNICIAN to provide technical support in person, by phone and by e-mail to office and store employees, guaranteeing the resolution of incidents and providing exceptional internal customer service. Furthermore, the company has an excellent work environment and this job has high growth potential.
What can we say about us? We are flexible, dynamic, and always up to date with what’s going on out there and we have the best teams in our offices!
We create experiences, smile! You found us!
Your mission will be…
Provide exceptional customer service while responding to phone, e-mail and online requests for technical support.
What will the role entail?
- IT Service ticket management, onsite & online support to AWWG user base.
- Track and monitor all support cases to ensure timely resolution and follow-up.
- Escalate critical customer situations to the appropriate level of management and engineering expertise.
Who will you report to?
IT Technical Manager
Job Competences:
- Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the issue cycle
- Contribute to documentation and knowledgebase article library
- AWWG model skills: Adaptability, Inclusivity, Collaboration, Passion, Invention & Ownership
Requirements of the position:
- Hardware & software (windows environment) troubleshooting ability.
- Great Customer Service skills
- Excellent understanginf of the technical fundamentals of the Internet.
- Exposure to Attlassian Suite (desirable)
- Experience or high interest in the enterprise endpoint security space
- Experience supporting multiple, simultaneous engagements/customers
- Excellent analysis and debugging skill
- Ability to function as an individual contributor and/or a member of a team
- Medium to High level of English language.
- High level of Spanish language
- Information Technology related FP2 (desirable)
What are our expectations on you?
- Adaptable / Flexible
- Results driven
- Team work
What we offer in exchange?
- Corporate Offices in the heart of Madrid with canteen and parking available
- Home office once a week (Focus Friday) and flexible working hours
- Flexible benefits such us ticket restaurant, health insurance with Axa, transport ticket or nursery ticket.
- Discount on the brands of the Group
- Great international working environment
