Anunciado 14 de mayo
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Tipo de jornada
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Salario
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Estudios mínimos
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Nivel
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Número de vacantes
1
Número de inscritos
5
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Descripción del empleo
  • Experience in Operations, Planning, Logistics and Customer Service disciplines
  • We offer an 9-month project, starting in July 1st '21

Our client is a worldwide premium brand in the FMCG sector.

The role will pro-actively engage key customers, in conjunction with the Sales organization, to maintain required knowledge of customer's practices, needs and strategies as they relate to forecasting, customer ordering processes, customer profitability management.

Guarantee top quality of our products that reflects our Client's premium brand along the supply chain and compliance with the local regulations related to food safety, consumer protection and any other relevant regulation for our Client's business.

Standardise and streamline processes according to global standards making sure that the department works with transparent, efficient and effective processes.

Constantly review areas of your department and provide solutions for improvement of processes, structure and enhanced ways of working according to ever changing business requirements.

Lead, develop and maintain a top-quality Logistics & Customer Service Team.




  • Logistics and Quality Related Activities:



- Responsible for third-party logistics management and keeping in permanent contact with all service providers in terms of SLA's, contractual obligations and KPI's.

- Alignment with Purchasing for supplier compliance.

- Responsible for budget planning, efficient use of the budget and monitoring costs related to the activities for the downstream supply chain.

- Implement cost saving programs.

- Ensure and retain the right balance between service levels of ou Client's partners and related costs incurred.

- Overall customer support in addressing new requirements related to quality certificates.

- Ensure compliance to the Brand quality standards for all POS/VISIT and finished products (temperatures, warning and blocking guidelines, etc.)

  • Order to Cash Process for Finished Goods and Visibility Items:



- Control and set up procedures in terms of managing orders, credit notes, penalties and trade allowance.

- Optimise the process through standardization and automation of related work-flows within SAP or other IT tools.

- Maximise customer fulfillment. Never Out of Stocks.

  • Processes, Systems and Miscellaneous:



- Make sure to deliver month end processing.

- Support in providing required documentation and reporting during internal and external audits (Inventories, Orders, Invoices, etc.)

- Maintain system and database integrity.

  • Management of the Team:



- Direct management of the day-to-day running of the logistics and customer service teams, dealing with any logistics and customer service queries in a timely and professional manner.

- Ensure that the customer service organisation is in line with the objectives, purpose and that they implement changes.

- General administration of the team through team leadership. -

- Set up targets and review the performance.

- Create a team spirit and a positive working atmosphere.



We offer a 9-month project at a great Company, world leader in its sector




Requisitos mínimos
  • Minimum 3-5 years' experience in Operations, Planning, Logistics and Customer Service disciplines in a multinational environment.

  • Deep understanding of the logistics market and its players with the ability to effectively leverage previous work experience in managing multiple logistics providers.

  • Strong project management skills with full appreciation of the big picture , without losing sight of the detail and commitment to deliver quality results.

  • Strong team player -- driven, ambitious, with an inclusive approach.

  • Process-oriented with a holistic view and experience in change management projects.

  • Relationship builder with excellent communication and interpersonal skills.

  • An entrepreneurial can do attitude facilitated by continuous improvement and application of appropriate best practices .

  • Good skills in all MS products (Excel, Word, Power Point) is a must. Knowledge of SAP

SKILLS AND BEHAVIORS

  • Attention to detail

  • Strong communications skills (verbal and in writing)

  • Work under pressure, good time management

  • Ability to multitask essential

  • Proactive, empathetic, patient

  • Developed problem solving and analytical skills

  • Proactive outlook on continuous improvement






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