Our client is a worldwide premium brand in the FMCG sector.
The role will pro-actively engage key customers, in conjunction with the Sales organization, to maintain required knowledge of customer's practices, needs and strategies as they relate to forecasting, customer ordering processes, customer profitability management.
Guarantee top quality of our products that reflects our Client's premium brand along the supply chain and compliance with the local regulations related to food safety, consumer protection and any other relevant regulation for our Client's business.
Standardise and streamline processes according to global standards making sure that the department works with transparent, efficient and effective processes.
Constantly review areas of your department and provide solutions for improvement of processes, structure and enhanced ways of working according to ever changing business requirements.
Lead, develop and maintain a top-quality Logistics & Customer Service Team.
- Responsible for third-party logistics management and keeping in permanent contact with all service providers in terms of SLA's, contractual obligations and KPI's.
- Alignment with Purchasing for supplier compliance.
- Responsible for budget planning, efficient use of the budget and monitoring costs related to the activities for the downstream supply chain.
- Implement cost saving programs.
- Ensure and retain the right balance between service levels of ou Client's partners and related costs incurred.
- Overall customer support in addressing new requirements related to quality certificates.
- Ensure compliance to the Brand quality standards for all POS/VISIT and finished products (temperatures, warning and blocking guidelines, etc.)
- Control and set up procedures in terms of managing orders, credit notes, penalties and trade allowance.
- Optimise the process through standardization and automation of related work-flows within SAP or other IT tools.
- Maximise customer fulfillment. Never Out of Stocks.
- Make sure to deliver month end processing.
- Support in providing required documentation and reporting during internal and external audits (Inventories, Orders, Invoices, etc.)
- Maintain system and database integrity.
- Direct management of the day-to-day running of the logistics and customer service teams, dealing with any logistics and customer service queries in a timely and professional manner.
- Ensure that the customer service organisation is in line with the objectives, purpose and that they implement changes.
- General administration of the team through team leadership. -
- Set up targets and review the performance.
- Create a team spirit and a positive working atmosphere.
We offer a 9-month project at a great Company, world leader in its sector
SKILLS AND BEHAVIORS
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