Do you love having fun and enjoying every second? This is how we believe work should be!
The Customer Service department is waiting for you!
What can we say about us? We are flexible, dynamic, and always up to date with what’s going on out there and we have the best teams in our offices!
We create experiences, smile! You found us!
Your mission
The mission of the CS team is ensuring the highest quality standard for our customers in Spain and Portugal, supporting their wholesale business through effective and efficient proceses and helping them to achive their sales goals and objectives.
What will the role entail?
1) Customer Master Data: Iniciate and monitor new customer creations/amendments according to Sales instructions
2) Order Management: Responsible for raising Sales Orders as well as ensuring orders received via interface (sales) are correctly integrated on SAP. Monitor that orders are dispatched
3) Returns Management: Return orders for faulty or commercial reason are raised according to agreed conditions
4) Invoicing: in coordination with credit department, CS team will monitor and do the follow up to pre-pay customers, releasing the orders when appropiate
5) Reporting: Elaborate weekly/monthly/ad hoc reports to monitor performance in order to identofy trends and deviations
6) Claims management: as main point of contact for wholesale customers, CS team will collect, investigate and resolve incidences
Who will you report to? Customer Service Manager
Minimum experience in the industry 2 years
Education level required
Required languages
Technical skills required
What are our expectations on you?
What we offer in exchange:
Para completar tu candidatura, Pepe Jeans Group (office) necesita completar tu registro en su web.
