Guest Experience Agent

OKU is a boutique collection of soulfully-curated laidback luxury hotels, created for the modern traveller. It is inspired by the namesake Japanese concept of ‘inner space’ – creating inspiring experiences and beautiful environments where guests can reconnect discover their inner selves.

OKU Ibiza is one of the first in OKU’s collection, recently awarded the best hotel in the Balearic Islands by Conde Nast Traveller in 2022, and the 5th best hotel in Spain. Our goal is to provide guests with first-class service in a design-focussed yet relaxed space, where they can relax, revitalise and awaken their senses.

We are committed to sourcing the best of local and international talent, and we are currently actively seeking the perfect candidate for the position of Bellboy.

Location: Ibiza (Spain)

What do we offer to you?

* Being part of a new and growing international and award-winning brand - named Best New Brand at the Hospitality Design Awards in 2021.
* A luxurious and beautiful working environment, named one of the best new hotels in the world by Conde Nast Traveller.
* Working with a vibrant and diverse team, who are committed and enthusiastic about their goal.
* We foster our talent and growth opportunities by encouraging initiative, leadership, excellence and new, and promoting professional development in the company.
* A remuneration and benefits package according to your profile.
* Consciously committed to the community, ensuring all members are looked after in a respectful and collaborative way.


What do we expect from you?

* That you offer a perfect balance of exceptional comfort with first class service.
* That you have the responsibility of advising and accompanying the client in a personalised way from before their arrival at the hotel and throughout their stay.
* That you analyse and determine the needs of the guest, even before they arise, based on the standard of quality in service, continuous improvement in the excellence of the treatment and services provided by the hotel, among others.
* That you provide a high level of English (knowledge of other languages will be valued), friendliness, kindness, good presence and experience in 5* hotels (valuable).
* That you lead your work in accordance with the OKU philosophy.
* Have fun and feel passionate about your work.
* Work permit to work in the EU / Ibiza.