Technical Support with German

From IMAN Temporing, a company specialized in HR, we want to accompany you on your career path.
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Get to know us more at www.imancorp.es!

Do you enjoy helping other people? Would you like to be part of a global-leading company with an international work environment? Are you passionate about the latest technology? Then you have come to right place!

IMAN Temporing is seeking for a Customer Service Technical Support Agent to join the multicultural team of one of our clients - a leading global supplier in the areas of Mobility, Monitoring, and Customer Experience.

As a Techical Support Agent your daily responsibilities will be:

- Identify severity of the technical issue.
- Fix issues arising from lack of knowledge.
- Transfer issue to proper L2 partner.
- Document and follow up resolution.
- Providing Customer Service Level 1Technical Support via E-mail and telephone contact.
- Provide information to the client and answer to all claims, concerns, suggestions or queries related to the contracted service.
- Identification of needs, and follow up.

What we offer you:
- A full-time job of 39 hours per week.
- Job located in Barcelona city.
- Schedule: Monday to Friday from 9 - 18h.
- 23.000€ gross per year.

- Salary: 8.72€ gross/hour + 0.76€ gross/hour of plus languages initially.

Salary broken down (if it is a full time offer):
Level 9 (15392'41€) + Plus Languages (1339'80€) + Language Adder DE (1339'80€) + Bonus up to the 23.000€ gross per year mentioned above.

- Native level of German
- Advanced level of English (C1)
- Knowledge of MS NAVISION software
- At least 1 year experience in Customer Service.
- Candidates must be available to work full-time in Barcelona, have a NIE and a Social Security Number.

If you feel like this offer fits to your professional background, feel free to join our selection process by subscribing to the offer!