SAP C4C- Technical Consultant

• SAP C4C - Technical Consultant|Driven by digital opportunities and technology in the SAP C4C space

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.

The Technology Consultant facilitates the implementation and support of the SAP Cloud solution to enhance the clients' business functionality and overall performance, while maintaining a high degree of customer satisfaction.

• Perform detailed analysis of complex business process requirements and provide appropriate
  


• system solutions; identify, interpret, validate and document customer requirements
  


• Facilitate workshops to collect business requirements
  


• Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.
  


• Design, customize, configure and testing of C4C
  


• Identify gaps, issues and work around solutions.
  


• Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.
  


• Handle changes or emergency transports as needed for high priority issues;
  


• Document functional designs, test cases and results.
  


• Proactively identify and propose business process and/or system enhancements
  


• Provide consulting services on both new implementations and existing support projects
  


• Act as a liaison between the business functions and the technical team.
  


• Provide ad-hoc training and user support as required
  


• Work self-directed and independently; may act as subject matter mentor to more junior members

• Flexible work schedule and Home-office options

• Minimum of 3-5 years of experience specializing in SAP C4C
  


• Commerce platform (B2C and B2B platforms).
  


• Experience in Integration between C4C and other systems
  


• Ability to multitask and manage multiple deliverables and projects at the same time
  


• Ability to understand business processes from a customer perspective
  


• Ability to work in a team environment, effectively interacting with others
  


• Must be results oriented, and demonstrate adaptability, flexibility and resourcefulness