Anunciado el 2 de marzo
Tipo de jornada
Sin especificar
Tipo de contrato
Sin especificar
Salario
23.000€ - 28.000€ bruto/año
Estudios mínimos
Sin especificar
Nivel
Sin determinar
Número de vacantes
1
Tags Relacionados
Descripción del empleo
Collections:
  • Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed
  • Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
  • Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.
  • Establishes and keeps good relationship with other teams. A team player.
  • Collections and Accounts Receivables
  • Responsible of the region coordination with the customer, Collections of both overdue, and to be due invoices.
  • Performs cash application processes, AR related management on a timely and accurate manner
  • Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.
  • Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.
  • Ensures dispute escalations are properly handled in a customer friendly manner
  • Responsible of clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales and Operations.
  • Personnel:
  • Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.
  • Services:
  • Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.
  • Continuous Improvement:
  • Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects.
  • Communication and Reporting
  • Ensures clear, effective upward feedback and reporting.
  • Compliance:
  • Ensures compliance on operational accounting policies and procedures
  • Ensures the integrity of the financial accounting systems and controls under his management.


Billing:
  • General:
  • Associate will support not only the region assigned, but also overall Billing and Disputes if needed
  • Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
  • Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant
  • Establishes and keeps good relationship with other teams. A team player.
  • Billing and Dispute Management
  • Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality
  • Responsible for generating accurate and timely invoices, credit notes if applicable for customers.
  • Monitors billing transactions and sending of the invoices.
  • Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner
  • Responsible of dunning process and bad debt management
  • Ensures quality customer interaction while improving the satisfaction.
  • Personnel:
  • Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.
  • Services:
  • Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.
  • Continuous Improvement:
  • Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects
  • Communication and Reporting
  • Ensures clear, effective upward feedback and reporting.
  • Compliance:
  • Ensures compliance on operational accounting policies and procedures
  • Ensures the integrity of the financial accounting systems and controls under his management


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