OTC Bilingual Specialist

• OTC/Collector Specialist with French
• Great opportunity to start your career in a new organization

Shared Services Center.

General:

• Associate will support not only the region assigned, but also overall Billing and Disputes if needed


• Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.


• Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant


• Establishes and keeps good relationship with other teams. A team player.

Billing and Dispute Management

• Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality


• Responsible for generating accurate and timely invoices, credit notes if applicable for customers.


• Monitors billing transactions and sending of the invoices.


• Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner


• Responsible of dunning process and bad debt management


• Ensures quality customer interaction while improving the satisfaction.

Career growth and competitive salary.

• 2-4 years of experience in Order to Cash, Billing and Collections or Customer service


• Open to work in international environments


• Working knowledge of OtC processes


• English as business language and local language to support the region


• Excellent interpersonal skills with the ability to influence and develop relations at all levels


• Team player in an multi cultural environment


• High degree of orientation in customer service


• Good negotiation skills


• High School, Vocational Certificate, Post Secondary Diploma