Order To Cash with English

• Order to Cash with English
• SSC in Barcelona

Shared Service Centre leader in its sector with offices located in Barcelona

Responsibilities:

General:

• Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed


• Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.


• Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.


• Establishes and keeps good relationship with other teams. A team player.

Collections and Accounts Receivables

• Responsible of the region coordination with the customer, Collections of both overdue, and to be due invoices.


• Performs cash application processes, AR related management on a timely and accurate manner


• Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.


• Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.


• Ensures dispute escalations are properly handled in a customer friendly manner


• Responsible of clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales and Operations.

Personnel:

• Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.

Services:

• Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.

Continuous Improvement:

• Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects.

Communication and Reporting

• Ensures clear, effective upward feedback and reporting.

Career and growth opportunities

Required Skills

• 2-4 years of experience in Order to Cash, Billing and Collections or Customer service


• Open to work in international environments


• English as business language and local language to support the region


• Excellent interpersonal skills with the ability to influence and develop relations at all levels


• Flexibility and ownership


• Team player in an multi cultural environment


• High degree of orientation in customer service


• Good negotiation skills


• High School, Vocational Certificate, Post Secondary Diploma

Preferred skills

• University Degree


• Other European Languages (French, Swedish or Dutch)


• Knowledge of Microsoft Office


• Knowledge of SAP HYBRIS