Anunciado el 21 de abril
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Tipo de contrato
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Salario
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Estudios mínimos
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Nivel
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Número de vacantes
1
Número de inscritos
5
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Descripción del empleo
  • Order to Cash with English
  • SSC in Barcelona

Shared Service Centre leader in its sector with offices located in Barcelona




Responsibilities:


General:

  • Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed

  • Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.

  • Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.

  • Establishes and keeps good relationship with other teams. A team player.

Collections and Accounts Receivables

  • Responsible of the region coordination with the customer, Collections of both overdue, and to be due invoices.

  • Performs cash application processes, AR related management on a timely and accurate manner

  • Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.

  • Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.

  • Ensures dispute escalations are properly handled in a customer friendly manner

  • Responsible of clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales and Operations.

Personnel:

  • Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.

Services:

  • Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.

Continuous Improvement:

  • Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects.

Communication and Reporting

  • Ensures clear, effective upward feedback and reporting.


Career and growth opportunities




Requisitos mínimos

Required Skills

  • 2-4 years of experience in Order to Cash, Billing and Collections or Customer service

  • Open to work in international environments

  • English as business language and local language to support the region

  • Excellent interpersonal skills with the ability to influence and develop relations at all levels

  • Flexibility and ownership

  • Team player in an multi cultural environment

  • High degree of orientation in customer service

  • Good negotiation skills

  • High School, Vocational Certificate, Post Secondary Diploma

Preferred skills

  • University Degree

  • Other European Languages (French, Swedish or Dutch)

  • Knowledge of Microsoft Office

  • Knowledge of SAP HYBRIS



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