Anunciado 21 de enero
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Descripción del empleo
  • Boost your career in a big company as a Order to Cash Supervisor|Work in a multinational environment

A multi-national SSC located in Barcelona




Responsibilities:

General:

  • Responsible of OTC process, leading a medium to large teams of 15 or more people.

  • Responsible of coordination with third party, other finance members, operations, customer service and sales.

  • Act as an escalation point for any process issues that can appear in the Order to Cash processes.



Order to Cash

  • Responsible for the regions entire OtC process including customer master maintenance, credit administration, billing cycle, collection activities, cash application processes and AR related management reporting.

  • Responsible of OtC process strategies to reduce DSO and past due invoices while improving customer satisfaction

  • Gather relevant information about all the O2C processes, extract reports and share statistics & trends that can help the rest of the Management team to take decisions.

  • Ensure that process documentation is frequently reviewed , all process changes are captured correctly, and the teams are following them.



Personnel:

  • Takes part in team recruitment and liaises with HR-related matters (yearly evaluation, career path, employee relations, etc.).

  • Serves as a leader and mentor that emphasizes the development and performance of their team.

  • Coaching for new joiners and ensure the right backup in the teams through cross training.

  • Ensures and promotes culture based on collaboration, teamwork, accountability, inclusiveness in the OTC team.



Services:

  • Actively involved in completing and delivering efficiently all OtC specific activities and milestones, in alignment with the SLA's, KPI's, project plans and deliverables, to ensure success of the function.



Continuous Improvement:

  • Contribute to the design and implementation of OtC systems and business process solutions; assist in the identification of any risks and issues; mitigate associated risks and escalate to the relevant stakeholders when applicable.

  • Follows and implements culture of continuous improvement of processes, policies, operating procedures.

  • Identifies areas to benefit from process improvements to propose to OtC Senior Manager.



Communication and Reporting

  • Responsible for quality assurance of region's deliverables and reporting, strictly accomplishing the deadlines.

  • Ensures clear, effective upward and downward feedback.



Compliance:

  • Hands on and responsible for OtC compliance, audit and accounting questions, concerns and inquiries.


Great opportunities to boost your career in a big international company and many more benefits!




Requisitos mínimos
  • Minimum 6 years of experience in Order to Cash (Customer Master Data, Billing, Credit & Collections, Cash App)

  • Experience of at least 3 years leading teams

  • Fluent in French

  • Relevant experience of working in a multi-national SSC

  • English as business language

  • Strong commercial, customer-oriented profile

  • Excellent interpersonal skills with the ability to influence and develop relations at all levels

  • University Degree

  • Team player

  • High communication skills and active listening

  • Ability to use analytics to draw insights and drive actions that improve results

  • Good negotiation, coaching, and teaming skills

  • Flexibility and ownership

  • MS Excel skills



Preferred skills

  • Other European Languages

  • Proficiency with Microsoft Office

  • Knowledge of OtC technology solutions

  • Lean Six Sigma certification or experience in Robotics






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