Ofertas empleo » Empleos en Barcelona » Trabajos de Operaciones » Trabajos de Operaciones en Barcelona

Head of Customer Service Operations

Barcelona, Barcelona

Tipo de jornada

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Tipo de contrato

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Salario

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Anunciado 10 de julio

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Tipo de jornada

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Tipo de contrato

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Salario

Salario sin especificar

Categoría

Calidad, producción, I+D

Estudios mínimos

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Nivel

Sin determinar

Número de vacantes

1

Número de inscritos

1

Descripción del empleo

Drive performance of Customer Care teams in each country
Support process, organisation, tools & reporting improvements and standardisation with local internal and external stakeholders
Ensure standardisation across all countries managed
Coordinate and prioritise activities among countries
Meet local business unit requirements within standard Customer Care service portfolio
Manage and lead the local Customer Care organisation with regard to capacity and skill building, as well as developments of talents.
Maintain contact and relationship with stakeholders

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