IT Services Technician - Fragrance Industry

¿Why working at Eurofragance?

• In Eurofragance you will be part of the exciting world of smells and fragrances.


• You will grow and learn in a company in constant growth and expansion.


• You will have the opportunity to develop your career working with top professionals.


• You will be part of a Global Company with HQ in Spain and subsidiaries in Dubai, Singapore, Mexico, Turkey, India and China.


• You will practice your language skills in a global and multicultural environment.


• We praise diversity and we are an inclusive company; therefore, we welcome candidates with a disability that would like to apply to work with us.


• You will feel you play a role in society thanks to our Corporate Social Responsibility policy and our commitment to the Environment, which we demonstrate on a day-to-day basis with actions such as the Volunteering Day.


• We are Passion, Performance & Entrepreneurship, we are Eurofragance!


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  At our company, we're committed to creating an inclusive work environment where everyone feels welcome, regardless of their gender, age, sexual orientation, or any other factor. We encourage candidates from all walks of life to apply for this job vacancy, and we extend a particularly warm welcome to those with disabilities.

  
  

MISSION:

The main mission of this job is to provide support to Eurofragance users, resolve technical incidents in the Facilities in Spain and support the subsidiaries, register them and carry out the correct follow-up until their resolution. In addition to the supervision and management of all the company's systems, infrastructure and security.

FUNCTIONS:

• Supervision and management of all the company's systems.


• Infrastructure management of all Headquarters and Affiliates based in Dubai, Singapore, Turkey, India, Mexico, Indonesia and our main Factory in Rubí.


• Responsable of assembly, connection and configuration of new devices.


• Software installation and update.


• Management of backup copies of current systems.


• Security control of computer systems.


• Coordination and remote communication with the rest of the team and support in possible needs in other work centers of the company.


• User support – Help Desk.


• Registration and management of incidents.


• Act as a point of contact with external and internal service providers.


• Administrator tasks for Windows Server systems and virtualized environments.


• Support in telephony (Voip), configuration of printers and other devices.

Educational Background:

• Will be valued a Bachelor's degree or higher in business, IT or similar educational background.

Internal Interactions:

• Global IT team, IT Applications Manager and Global IT Manager.

External Interactions:

• IT services external providers.

Experience required (and time)

• Around 3 years in a similar position

Experience required (and minimum years of experience):

• Around three years of experience in managing Microsoft systems and local networks.


• Desirable experience working in CISCO, Fortinet environments.


• Experience in Vmware, Veeam Backup environments is desirable.


• Experience with scripting is desirable (Powershell, python, etc.).


• Desirable experience with Office 365 - Sharepoint.

We are looking for someone with knowledge about:

• SO: Windows 7, Windows 10, Windows server, IOS, Android


• Administrative tools: Active Directory, DNS, DHCP, File Server.


• Office 365 and Exchange Online systems.


• Networks, VPN, firewalls


• Monitoring tools: Desktop Engine, PRTG (similar)..


• Knowledge in Cybersecurity


• Cloud solutions (AWS, Azure)

Languages and level:

• Minimum level of High Intermediate English is required to communicate with an international audience

Personal competences:

• Person with initiative and great capacity for organization and planning.


• Capacity for teamwork, good communication and interaction skills with colleagues, sharing of information and contribution of added value.


• Responsible and committed to the project.


• Focus on customer service and attention.

What do we offer?

• A stable, constantly evolving company with a stimulating environment.


• Oriented to the conciliation of work and personal life.


• Time flexibility.


• Permanent contract.


• An attractive package of social benefits: Private medical insurance and life insurance.


• Work from home policy - 2 days a week.


• To be part of a multidisciplinary team.


• Casual and cool dress code.


• Free access to parking.


• FCB ticket raffle.


• Perfume boutique; low-priced perfumes exclusively for our employees.


• Paddle tennis courts and picnic area.


• Free Yoga classes.


• Smart offices in a natural environment.


• Facilities easily accessible by public transportation, with free shuttle service to the nearest train station.