Anunciado el 31 de julio
Tipo de jornada
Sin especificar
Tipo de contrato
Sin especificar
Salario
25.000€ - 27.000€ bruto/año
Estudios mínimos
Sin especificar
Nivel
Sin determinar
Número de vacantes
1
Número de inscritos
4
Tags Relacionados
Descripción del empleo
  • Do you have +2years experience as a Customer Service?|Do you have experience with SAP?

Multinational FMCG based in Penedés




  • Introduce orders in SAP and follow upo over the whole order life cycle and generate all necessary documentation. Monitor order patterns, anticiping demand and pro-actively inform customers about contract balances and related information if applies.

  • Understanding of customers requirements & consequences of deviating from customer requests.

  • Work with customers & logistics to ensure the customer's delkivery requirements can be balances and related information if applies.

  • Understanding of customer requirements & consequences of deviating from customer requests.

  • Work with customers & logistics to ensure the customer's delivery requirements can be met whilst maintaining an efficient and effective supply chain.

  • Provide timely answers to customer (and sales department if requested) about orders, deliveries, down time of our facilities, delays, and other relevant information.

  • Be the key point of contact for customers complaints. Ensure resolution towards the customer within the given tools.

  • Understand the customer requirements, needs and expectations and relay newly obtained information back to the internal organization as appropriate.

  • Actively organizing customer visits.



  • Build up customer specialized knowledge in order to signal to the internal organization any changes in order pattern and to inform relevant parties of expected customer requirements.



  • Build and maintain good relationships within Supply Chain, account teams and with customers with the aim of increasing customer satisfaction and value internally and for the customer.



  • Interaction with planning is essential - monitoring stock levels and production dates to control customer orders.


Direct employment contract with the company.

Flexible arrival: 7-10h.




Requisitos mínimos
  • Proven customer service experience managing customer accounts of minimum two years.

  • Experience in International Commerce and Logistics

  • Organize workflow to meet customer timeframes

  • EXELLENT ENGLISH SKILLS!

  • Knowledge of SAP or Oracle (must one of them)



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