Reporting directly to the SSC Finance Director, you will be responsible for the following tasks:
Responsible of OtC function leading a large team (50+) with multiple levels of management .
Point of contact and escalation for all OtC matters for the SSC and market teams.
Ensures OtC deliverables meet or exceed quality levels and delivered within strong internal control framework.
Inspires innovative thinking and leads special projects within OtC to drive achievement of the SSC objectives.
Contributes to process re engineering, look for efficiencies within the team.
Recruit and build a strong team while engaging the team and promoting a strong culture to retain talent.
Serve as a leader and mentor that emphasizes the development and performance of their team.
Support communication structures across the team to ensure key messages are communicated and understood.
Acts as a steward for compliance on operational accounting policies and procedures.
Assures the integrity of the applicable financial accounting systems and controls.
Finance & Services
Oversees the entire OtC process including customer master maintenance, Credit administration, billing, collections, cash application processes, AR related management reporting.
Supervises the strategies prepared by the Managers to achieve monthly collections target, reduce deductions, clear overdue balances and expedite the billing process with minimum disruption.
Leads OtC process strategies to reduce DSO, improve working capital, and increase customer satisfaction.
Oversees customer dispute escalations to ensure they are properly handled in a customer friendly manner.
Brings a customer centric mindset to the OtC function, continuously incorporating the voice of customer in OtC policies, processes, and solution decisions and balances it against internal considerations
Develops trusted relationships with stakeholders, both internal and external.
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