Access Manager/Service Desk - English Speaker

• Access Manager/Service Desk - English Speaker
• Opportunity to start in a global organization

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to
our clients and candidates, and the exciting opportunities within our offices all over the world. We're now an FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level. In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

• Global Technology support competencies:


• Collaborate with Management and take strong ownership on tasks & projects committed


• Proactively identify gaps and propose continuous improvement


• Optimize manual tasks wherever possible


• Take initiative by proposing improvements, workarounds and solutions


• Freely engage other IT teams and proactively deal with second level and stakeholders when needed


• Take proactive actions to build team credibility and customer satisfaction


• Ability to handle demanding customers and communicate at all levels including Executive Board Level


• Ability to prioritize workload effectively while ensuring quality results and keep track of progress


• Be cross-trained and up to date within the same region projects, processes and backlog


• Ensure (phone) availability and coverage within working hours and be willing to extend the working hours during peak times and exceptionally busy periods or major issues when needed.

Access Manager/Service Desk - English Speaker

• Fluent in English; Ideally educated to degree level in IT and/or computing technologies; At least 4 years experience working within a technical Help Desk environment; Experience with Service logging tools; Customer-focused and committed to improving all aspects of the customer experience;A broad level of skills across PC hardware and software systems including Windows 10, Active Directory, Windows Terminal; Services, Citrix Metaframe, MS O365, Thin Client Terminals, Database Systems, Exchange, VoIP Cisco CUCM; Desirable skills in MAC OS and SSCM knowledge