French Customer Support Specialist – Google Local Services Ads

Are you a Google fan?

Do you love Google products?

Are you passionate about the web and new technology?

If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for a group of highly-skilled professionals to join as a Customer Support Specialists.



Your responsibilities:
Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with the service’s quality guidelines for new reviews and recertifications
Reactive Support: Provide reactive phone and/or email support for live advertisers
Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines
Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance
Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations
Properly prepare and set expectations with businesses about the onboarding and go-live process
Develop a deep understanding of the onboarding requirements/processes for our product across different regions
Work closely with businesses to collect and submit information required to complete our onboarding process
Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process
Support ad-hoc operations work as needed
Work in a fast-changing, fast-paced workplace





Due to covid-19 situation our employees are working from home in Barcelona and also in other locations in Spain, but we can’t wait to see you in our amazing offices when we come back to normal. (Office location surrounded by the sea, World Trade Center, Barcelona, Spain).



Benefits
Full-time position (39 hours/week)
Competitive Salary
Safety Package:
Flight ticket
Taxi to the airport
Taxi from the airport in Spain to your new accommodation
PCR test cost compensation
Accommodation in a nice individual studio
Support with a private Health Insurance
Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
Intense specific sales training.
A permanent presence of coaches who will facilitate your personal and professional development
Established career path to grow within the project
Continuous training and certifications within Google products
Bi-weekly, monthly or quarterly contests
Employment with the world’s largest provider of contact center services
Excellent work environment, great colleagues, social arrangements and personal development
Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
Office location surrounded by the sea (World Trade Center, Barcelona, Spain)

Requirements
Native Level of French
Ability to speak and write English fluently
Experience in a fast-paced, scaled operations environments
Experience working in a call center environment
Experience working in a customer-facing role
Extremely high attention to detail and strong organizational skills
Structured communicator, both written and spoken
Ability to produce high-quality work under strict deadlines
Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
Ability to work independently and complete day-to-day tasks with minimal supervision
Nice to have:

Bachelor’s degree in Business
2+ years of experience in similar fields: working with legal teams, trust & safety, vetting or similar
Experience working with local legislation or government entities
Familiarity with home services, such as plumbing, locksmiths, electrical etc.