French Customer Service Representative – Google Ads Products

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.?At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer).ResponsibilitiesProvide frontline service to customers and route their calls to the appropriate departmentProvide a friendly and efficient service in answering customer queriesEnsure agreed KPIs are metPerform duties in a compliant manner in accordance with policies and proceduresDevelop and maintain a working knowledge of our products BenefitsFull-time and par-time contract available, from Monday to Friday1 week of initial trainingSalary: 17.576,88€ / 10.140,50€ gross/yearReferral Program: Bring a Friend and get a Referral fee (600€ – 1.000€ depending on the language/project)A permanent presence of coaches who will facilitate your personal and professional developmentEmployment with the world’s largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentInternational business casual environmentPermanent contractCompetitive Benefits package!

RequirementsNative level of FrenchAbility to speak and write English fluentlyMinimum of 2 years customer services experience, preferably in a similar industryExcellent customer focus and the ability to work to tight deadlinesIT literate – Previous Salesforce knowledge an advantageExcellent time management & telephone etiquetteHighly professional written and verbal communication skillsProactive, can work with minimal supervision