Darkstore City Manager

About Glovo:


We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. We currently deliver over +100M annual orders and operate in 22 countries, and in +300 cities.


Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.


Your work-life opportunity:

In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients since this is Glovo's way. To reach this WOW effect you will be managing and coordinating our different darkstores within your city. Your goal will be to quickly adapt the operation of each darkstore, co-managing the assortment and pricing and being a hero leader to your team.

Be a part of a team where you will:


- Manage, control and direct of Groceries Dark Stores and continuously improve i) functionality ii) service level in order to achieve our Customer Experience goals.
- Manage staffing plans, schedules, quality initiatives, process change initiatives, and other Change/ Six Sigma initiatives necessary to enable the Operations plans.
- Manage a team of Supervisors with responsibility for each shift within a very fast-paced/ time-critical and demanding environment.
- Set the requirements and expectations for Dark Store Managers, Supervisors and Pickers.
- Measure performance through metrics, providing feedback, and holding Dark Store Managers and supervisors accountable for their performance and the performance of their teams.
- Be proactive and ensure that best practices are shared across all Dark Stores and shifts.
- Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives.
- Supervise the maintenance of the working environment ensuring health and safety standards across your stores.
- Achieve stock accuracy targets.
- Continuously measure and evaluate the departmental goals and all work processes, available daily labour and daily production goals.
- Improve quality and eliminate errors, reducing business costs.
- Manage and report main KPIs on a weekly basis.
- Perform administrative duties, and additional functions, as needed and determined by management


You have:


- You’ll have an impressive track record in a high-volume, fast-paced distribution or logistics environment like ours.


- Team management experience.


- 2 years experience in retail operations, managing multidisciplinary teams.


- Fluency in Spanish and English


- Working knowledge of Six Sigma tools and Lean techniques.


Experience our Glovo Life benefits:


- Enticing Phantom Shares plan


- Attractive Relocation package (if applicable ;))


- Comprehensive Private Health Insurance


- Cobee discounts on kindergarten, transportation, and food


- Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)


- Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!


- Discounted Gym memberships


- Flexible working environment


What you’ll find when working at Glovo:


- Gas: We work hard with energy and passion for what we do.


- Care: We act in the best interest of a sustainable future.


- Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.


- Stay Humble: We embrace mistakes and feedback to learn from them.


- Glownership: We roll up our sleeves and get work done no matter our position and level.


If you believe you match these values, we look forward to meeting you!


At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.


Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!


Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia.


For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/