Anunciado 30 de enero 
 (Publicada de nuevo)
Esta oferta no acepta candidaturas
Tipo de jornada
Completa
Tipo de contrato
De duración determinada
Salario
20.000€ - 22.500€ bruto/año
Estudios mínimos
Bachillerato
Nivel
Empleado/a
Número de vacantes
1
Tags Relacionados
Descripción del empleo
Job description:

¿Do you speak German and English?

¿Are you a customer service oriented professional? Than this job offer is perfect for you!

We are looking for customer support advisors to work through 3 channels: email, chat and phone.

- The queries will be mostly about rental cars, answering questions of customers.

Job responsibilities:

- Listening, responding and mediating between our international travelers and suppliers to resolve issues.

- Replying to emails and messages from customers all over the world in English and native language German.

- Navigating different online IT tools and browsers to provide accurate information and follow set processes.

- Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.

- Regular involvement with company events, team meetings and projects.

- Most importantly, always ensuring a high level of customer service.

Service information:

- 50% native calls German + 50% English calls

Schedule:

(39 hours/week) working from Monday to Sunday within the legal rest.

- Monday to Sunday - 09:00-16:48h and Saturday and Sunday 10:00-17:48 (7 hours 48 minutes a day).

Contract information:

- Fixed term contract: 2 + 2 + Permanent - 1 month probation period included in first contract

- Hired since day 1 of training, therefore training is paid.

Training: - 5 weeks training (3 theory / 2 practical) from Monday to Friday - Hours: could be 9h – 17h or sometimes in the afternoon.

- Location/model: First week + fourth week from the office / The other weeks from home.

Requisitos mínimos
Job requirements:

- Written and oral fluency in English + native language German.

- A problem-solving and solution-driven mentality with a positive, motivated mindset that will help to deal with some tricky customer problems.

- An open mind to changing priorities and business processes.

- Intermediate IT skills.

- A desire to work in a team-based, fast-paced, international environment where you will embrace different cultures, nationalities and languages.

Important:

- Availability to work from home and the office when required - from 2023 hybrid model for working from home (75%)/office (25%)

– you will receive one desk computer with 1 or 2 screens (depending on your space) and best to connect with network cable.

Compartir esta oferta