Customer Success Manager German native

• We are hiring a CSM with SaaS experience|Native level of German

International growing company in Barcelona.

Among other tasks you would be involved in the following activities:

• Support and make your clients grow through all stages of the client cycle (onboarding, adoption, maturity and renewal)


• Define a roadmap with clients and set KPIs to make the partnership a success


• Help companies to launch the company internally


• Match companies and employees with nonprofit organisations


• Find creative ways to boost the engagement of users on the platform


• Provide product support


• Take feedback from customers to improve our service


• Brainstorming new solutions and services together with the management team


• Increase your net retention rate via upsells and cross-sells


• Work hand in hand with Key Customer Success Manager on global clients.

Oportunidades de carrera y desarrollo profesional

Ideally, you'll have :

• Between 1 and 3 years of experience in a similar role.


• A bachelor's degree in management, administration, marketing, international relations or a related field.


• Fluency in English is a must, orally and written. Any other languages are a plus.


• You are confident, you enjoy and thrive in a working environment with a lot of people to be regularly in touch with.


• You are rigorous and pay great attention to details.


• You live the company values!