Do you have +2 years experience as a Customer Service Specialist?
Do you speak English&Spanish fluently?
Chemical company based in Barcelona
Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
Handle routine outbound/inbound customer requests/orders/complaints/billing and products/services information.
Escalate to relevant stakeholders for follow-up actions
Handle periodic walk-in customer service and sales by providing quick and pleasant service to customers
Accurately enter all new customer information, existing customer orders and adjustments to ensure proper customer service, accounting of purchases, billing and inventory reconciliation
Maintain and communicate current, accurate information on pricing, products, promotions and service procedures to customers
Prepare and submit regular/ad-hoc reports to respective departments or management on all the cases logged in the system
Provide feedback to supervisor on improvement areas based on customer/client issues
Work closely with internal stakeholders to ensure timely, effective and efficient service to customers Establish and maintain good working relationships with clients/customers
Drive self-learning and improvement in the area of After-sales Support
Temporary contract with Page Personnel ETT (3-6 months) and then contract with our client company.
Requisitos mínimos
Demonstrate basic knowledge in customer service principles and practices: minimum one to 2-3 years experience in similar role.
Proven SAP knowledge (it's a plus but not a must)
Proven experience in call center/customer service environments
Proven ability in multi-tasking and prioritizing workload
Demonstrate high attention to detail, follow-through and accuracy
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
Demonstrate fluency in local language and ideally in English, both written and spoken
Residency in Barcelona
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