Anunciado el 7 de mayo
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Descripción del empleo
From IMAN Temporing, a company specialized in HR, we want to accompany you on your career path.
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IMAN Temporing is seeking for Customer Service Tema Leader / Supervisor located in El Vallés .

As a Customer Service Supervisor your key responsibilities will be:
·To assist and work closely with the Regional manager to monitor, maintain processes and procedures with a continuous improvement mindset
·To select, hire and on/off-boarding of customer service professionals, overseeing and supervising a CSR team of 10-15 people
·To manage the day-to-day operations of the customer service team, providing supervision and technical assistance to achieve departmental and organisational goals
·KPI's for departmental performance - measure and improve
·To plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business/office
·To build staffing schedules to ensure appropriate coverage of incoming order activities
·To perform annual reviews, appraisals and performance management reviews for the customer service staff
·To ensure a safe working environment, the highest level of productivity according to all the controls and compliancy regulation of the company

What we offer you:
·A permanent full-time job of 40 hours per week.
·WFH policy to be applied; after 3 months of trial period
·Schedule: 8 - 17h (1h flexibility), from Monday to Thursday. Short shift on Friday, from 8 to 15h
·A competitive salary; in line with your experience and skills
·Training and internal growth opportunities
·Shuttle from FCG and RENFE to the organisation

Requisitos mínimos
Native level of English

Bachelor's degree - with administrative and/or commercial orientation preferably

At least 5 years' experience in a customer related function and in export - import.

Excellent knowledge of MS Office, Oracle R12, FX, CRM, WorkDay, eCommerce system knowledge

If you feel like this offer fits to your professional background, feel free to join our selection process by subscribing to the offer!

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