Customer Service Representative (Temporal)

Solutia Global Health Solutions is a Human Resources Consultancy specialized on life science and health profiles. Our experience of more than 20 years managing human resources turn us into a strategic partner for managing your professional career.

We are currently looking for a Customer Service Representative located in Barcelona for a multinational company into the diagnostic area.

Job Purpose:

A varied role with responsibility for a range of activities verifying and entering orders, responding to customer enquiries, maintaining excellent relationships with customers, supporting the sales team, etc.

Accountabilities:

Prove proactivity in resolving customers issues, ensuring a high level of customer satisfaction.

Respond timely and efficiently to customer enquiries via different communication channels.

Support the customer service Iberia team on administrative tasks.

Support the sales team in the quotations creation and sending to the customers.

Respond timely and efficiently to customer enquiries via different communication channels.

Effectively engage with external and partners, and internal departments including finance, technical support, service, sales, marketing, and other departments.

Actively engage in the continuous improvements within the Customer service team according to quality standards and in the KPI follow up.

We offer:

Temporary Contract with possibility to become into a permanent one.

Experience, qualifications, skills required:

Minimum of 1 year experience in a fast paced Order Management role, preferably in the Medical Diagnostics or related industry.

Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook.

Qualities/Competencies:

Strong written and verbal communication skills.

Ability to communicate effectively in Spanish, Catalan and English.

High attention to details with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information.

Good problem solving and analytical skills.

Demonstrating good judgment and initiative.

Self-motivated, confident, reliable and able to plan and follow