Customer Service Manager ENGLISH NATIVE - Barcelona

• ¿Do you have +3 years experience as a Customer Service Manager? (MUST)|¿Do you speak English as a native language? (MUST)

Multinational based in Barcelona

- To assist and work closely with the Regional manager to monitor and support the
transition and change management processes on people/process/technology
activities
- To participate in the recruitment, hiring and on-boarding of the new employees
- To manage the day-to-day operations of the customer service team (10 - 15
people), providing supervision and technical assistance to achieve departmental and
organisational goals
- KPI's for departmental performance - measure and improve
- To plan, organize, and implement all necessary trainings, documentations, and
communication channels to ensure all staff members understand the business
- To coordinate staff vacations and backups, to ensure the appropriate coverage of
incoming order activities
- To perform annual reviews, appraisals and performance management reviews for
the customer service staff
- To ensure a safe working environment, the highest level of productivity according to
all the controls and compliancy regulation of the company

• Health insurance


• Home office 2-3 days at week


• Pension plan


• Life insurance


• Others

- Bachelor's degree - with administrative and/or commercial orientation preferably

- Excellent knowledge of MS Office (Excel and PowerPoint) and Outlook - Strong customer service and business acumen

- Native or near native level of English (company language)