This is an exciting opportunity for you to join a successful, multi-national and multi linguistic team of Contact Centre Representatives in Barcelona.
Become a liaison between the company and its current and potential customers, as well as to internal business partners, by providing first point of contact support to company external customers in Europe.
As a Contact Centre Representative your tasks will include:
- Manage large amounts of inbound and outbound calls in a timely manner.
- Provide customers with a personalized experience, effectively solving their issues, complaints and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior.
- Build sustainable relationships and engage customers, identifying their needs, clarify information, research every issue and provide solutions and/or alternatives.
- Keep records of all conversations in our call centre database in a comprehensible way.
We offer:
- First ETT contract with possibilities to JOIN the company
- Salary is expected to be around 18k a year.
- 40 h/week
To be successful in this role you will need:
- Native in one of the following languages: Italian, Dutch, Swedish or British.
- English as secondary language is required
- Be comfortable in customer-facing/ customer-focused roles and able to adapt to different personality types
Para completar tu candidatura, Manpower España necesita completar tu registro en su web.
