Customer Service Agent (Danish+English) remote

Job Description:

Do you speak danish? Do you speak english? Do you have customer service experience? Than this job offer is perfect for you!

Responsibilities:

- Receive and handle Danish speaking customer requests by email, chat and social media.

- Function as an ambassador for the client's service.

- Collection and maintenance of customer data.

- Clarification of customer inquiries regarding service, subscription, payment and technical requirements.

- Work on requests and comments via the client's social media channels (Facebook, Instagram and Twitter).

What we offer?

- The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities.

- Highly competitive salary.

- Job position- remote

- Full time position (39h): working 5 days/ week from Monday to Sunday, 12:00-20:00H within legal rest during the week.

- An ambitious company culture, encouraging internal promotions and professional development.

- International working environment.

- Great benefits:

Free Spanish lessons, disconted insurance, fun team activities, volleyball tournaments at the beach, skating classes and much more!

Requirements:

- Complete Danish fluency on a native speaking level and English on a professional level.

- Experience in customer service, communications or similar roles.

- Good knowledge of current social media channels (Facebook, Instagram, Twitter etc.) Previous work experience with social media is a plus.

- Passion for community management and digital affinity.

- Excellent communication & interpersonal skills.


OBLIGATORY STUDIES FINISHED: According to the legislation in Spain, a document to prove completed studies is mandatory to be able to be hired.

Meaning obligatory studies as ESO or High School. Any higher studies title will also be accepted.

This document will be requested.