Customer Engagement Regional Manager - German or French

• Fast Growing startup in Barcelona - Sustainability ratings
• Customer Service Manager with Saas experience and German or French

Awarded as the fastest-growing startup in the sustainable supply chain space, located in Barcelona the company is driven by a team of over 40 nationalities making a real impact on the environmental and social practices of companies around the world. We aim at improving environmental and social practices of companies by leveraging the influence of global supply chain.
With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, the company is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

• Manage daily operations & reporting for the Engagement Team members & ensure productivity and quality standards are met.


• Contribute to the profitable growth, with different regional BU leads to expand maturity in the market and to satisfy our customer.


• Lead by example and take an active role in coaching, training, and ensuring the vision of the local & global Engagement strategy is clearly communicated and understood.


• Develop a comprehensive understanding of the customers in the DACH or French region. This includes key industries, business challenges, and objectives to appropriately communicate our product capabilities and associated business benefits to address their needs throughout the onboarding & support process.


• Participate in the local recruiting process (screening, interviews, internal feedback, etc).


• Conduct quarterly reviews of employees as required and ensure the communication of expectations, results, and reporting is clear.


• Act as an escalation point for complex customer questions and provide proactive assistance as necessary to mitigate customer dissatisfaction.


• Work with internal & external stakeholders on projects to improve the customer experience and internal processes.


• Other duties as required, we are a fast growing and dynamic team and this requires flexibility from everyone to get involved and help get the job done!

• Working closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience.


• Vibrant company culture with frequent team building events.


• Mentorship opportunities.


• Career growth opportunities.

• Degree in a Business related discipline (Management, Business, Marketing).


• 3-5 years working experience in a customer onboarding/support capacity.


• 1-2 years management/supervisory experience preferred.


• Must be fluent in German or French and English. Proficiency in additional languages would be appreciated.


• Exceptional communication skills (oral and written).


• Demonstrated ability to work collaboratively with colleagues from multiple teams & locations to accomplish company goals.


• Ability to work under pressure and tight deadlines.


• Demonstrate proficiency in G-Suite products, familiarity with Zendesk and SalesForce are a plus.


• Ability to work well in an international start-up team environment.


• Interest or passion for Sustainability a plus.