CRM MANAGER (h/m/d)

• Empresa tecnológica y educativa|ubicada en Barcelona

Start up company based in Barcelona with strong social impact goal for kids and educative approach.

• Planning and delivering of CRM strategies to increase loyalty and retention.


• Planning and coordination of all the creative assets needed for the CRM strategies.


• Ownership of the chosen CRM platform, as well as the assessment of its performance with the possibility to propose alternatives (and leading then the execution of its implementation if necessary).


• Ensuring the CRM platform captures all required information at key points in the customer cycle

• Offices?: we are based in Barcelona, particularly in @22, the heart of the Start-up ecosystem of the city.


• Flexibility?: we believe in responsibilities and accountability, not in fixed times.


• Environment and culture?: we are a diverse and enthusiastic international team that loves to have challenges and accomplish dreams.


• Our philosophy?: there are so many ways of doing things, where most of them have not yet been discovered and it is always possible to find a better way of doing them.

• Between 3 to 5 years of experience as a CRM manager or similar position, including at least:
  
  2 year in ecommerce;2 years in a startup.


• University or Master¡¯s Degree. Engineering, Mathematics, Business Administration, Finance or Economics preferred, but we are also open to other educational backgrounds.


• Analytical and reporting skills ( data driven profile ).


• Proficient in Microsoft Excel with the ability to analyze data, generate reports and organize large pieces of data.


• Hands-on experience with Emailing Campaigns, Analytics and Reporting,Growth Hacking, Cost Measurement, Google Analytics, SQL+BI/data visualization.


• Deep knowledge of automated workflows of emailing campaigns.


• Creative skills to assess marketing content of the CRM campaigns.


• Proficiency in English (C1 or C2).


• Proactive, accountable, multitasking and able to work in a fast-paced organization.


• Good communication skills, excellent interpersonal skills, and strong leadership qualities