Contractor Management - Dutch Speaker - PageGroup SSC

• A great opportunity for your career growth in a multicultural company|Spanish is not required - English and Dutch is a must

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre

Position Purpose:

The role is part of a new team being created and growing in our Barcelona Shared Service Centre. This team will be in charge of a range of Staff/HR Operations for our Temporary workers business across Europe. The Middle Office team has both a Customer Service as Transactional component ensuring that our temp contractors & freelancers (hereafter: Candidates) that we place at our customers get excellent support during their assignment.

From creation of contracts for the Candidates, through their onboarding, support on time-sheeting, payslips and invoicing to clients, the Middle Office will be a central place of contact for Candidates, Clients and our Sales teams.

This specific role oversees the Contractor Management process. Contractors or Freelancers are typically niche professionals who are temporarily placed at Customer locations to assist in project work or to cover a mission. They are highly skilled and in high demand so first class service is provided by the Middle Office during this assignment.



Key Responsibilities:

Administrative tasks



The Middle Office Administrative tasks cover a wide range of activities, including:

• Gathering & vetting of necessary information required for contract creation- eg work permits, certificates of competence etc)


• Create and manage Purchase Orders for Candidates own company


• Review of contracts created in the CRM system (Customer Relationship Management System)


• Creation of Client and Candidate Master data in ERP (Enterprise Resource Planning) Systems so timesheets can be logged and accurate invoices created and reconciled with incoming bills


• Invoicing of Clients - this can include
  
  • Uploading invoices onto Customer portals
  
  
  • Reconciliation of receivables to Candidate bills
  
  


• Generate reporting for business needs

The right incumbent for this role therefore is someone with attention to detail and is keen to understand how all these different processes impact each other.



Customer-service related tasks



Along the contract-life cycle there can be a number of interaction points with stakeholders:

• Contact with Candidates to collect relevant information to create contracts in an accurate and timely fashion


• Contact with Recruitment Consultants, local finance, payroll and legal teams to coordinate timelines and data-flows between Front, Back and Middle Office


• Candidate onboarding to explain Timesheeting portals and payslip information


• Answering Candidate questions


• Attending to Client queries

PageGroup changes lives for People through Creating Opportunity to reach Potential. It´s important to understand that the Middle Office team interacts with people in a key moment in their lives: when changing jobs. The ideal incumbent therefore has strong empathy and cares for excellent customer service.

• Experience in a very multinational environment (+40 nationalities in the SSC)


• Competitive compensation and benefits package in Barcelona, various well-being activity options

About you

• Ideally prior experience of:


• working in shared service center environment


• working in AP and/or Billing customer service


• collaborating effectively with international team/cross-team to deliver


• Fluency in English and dutch is a must. Any other EU language is a plus. Spanish is a significant plus.


• Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent


• Excellent customer-focus & communication skills (written & verbal)


• Excellent organizational skills, flexibility and ability to work under pressure & manage deadlines?


• Ability to work independently, take initiatives, continuous improvement mindset


• Ideally at ease with Excel