This is an exciting opportunity for you to join a successful, multi-national and multi linguistic team of Contact Centre Representatives in Barcelona, delivering day-to-day support services for Life Science and Chemical Analysis customers.
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As a Contact Centre Representative for Agilent your tasks will include:
• Manage large amounts of inbound and outbound calls in a timely manner.
• Provide customers with a personalized experience, effectively solving their issues, complaints and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior.
• Build sustainable relationships and engage customers, identifying their needs, clarify information, research every issue and provide solutions and/or alternatives.
• Keep records of all conversations in our call centre database in a comprehensible way.
To be successful in this role you will need:
• Excellent/ fluent language skills (verbal and in writing) in Dutch or Dutch-French
• English as secondary language is required
• Be comfortable in customer-facing/ customer-focused roles and able to adapt to different personality types
• Strong communication and active listening skills
• Multi-tasking capabilities, priorities- and time-management skills, along with the ability to work independent as well as within teams
The following is not mandatory, but considered a plus:
• A university degree
• Previous experience in a customer service role
• Familiarity with CRM systems and practices is a plus
To be successful in this role you will need:
• Excellent/ fluent language skills (verbal and in writing) in Dutch or Dutch-French
• English as secondary language is required
• Be comfortable in customer-facing/ customer-focused roles and able to adapt to different personality types
• Strong communication and active listening skills
• Multi-tasking capabilities, priorities- and time-management skills, along with the ability to work independent as well as within teams
The following is not mandatory, but considered a plus:
• A university degree
• Previous experience in a customer service role
• Familiarity with CRM systems and practices is a plus
Para completar tu candidatura, Manpower España necesita completar tu registro en su web.