Anunciado 19 de octubre
Esta oferta no acepta candidaturas
Tipo de jornada
Completa
Tipo de contrato
Otros contratos
Salario
Salario sin especificar
Categoría
Estudios mínimos
Sin especificar
Nivel
Sin determinar
Número de vacantes
1
Número de inscritos
1
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Descripción del empleo

This is an exciting opportunity for you to join a successful, multi-national and multi linguistic team of Contact Centre Representatives in Barcelona, delivering day-to-day support services for Life Science and Chemical Analysis customers.
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As a Contact Centre Representative for Agilent your tasks will include:
• Manage large amounts of inbound and outbound calls in a timely manner.
• Provide customers with a personalized experience, effectively solving their issues, complaints and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior.
• Build sustainable relationships and engage customers, identifying their needs, clarify information, research every issue and provide solutions and/or alternatives.
• Keep records of all conversations in our call centre database in a comprehensible way.



To be successful in this role you will need:
• Excellent/ fluent language skills (verbal and in writing) in Dutch or Dutch-French
• English as secondary language is required
• Be comfortable in customer-facing/ customer-focused roles and able to adapt to different personality types
• Strong communication and active listening skills
• Multi-tasking capabilities, priorities- and time-management skills, along with the ability to work independent as well as within teams



The following is not mandatory, but considered a plus:
• A university degree
• Previous experience in a customer service role
• Familiarity with CRM systems and practices is a plus




Requisitos mínimos

To be successful in this role you will need:
• Excellent/ fluent language skills (verbal and in writing) in Dutch or Dutch-French
• English as secondary language is required
• Be comfortable in customer-facing/ customer-focused roles and able to adapt to different personality types
• Strong communication and active listening skills
• Multi-tasking capabilities, priorities- and time-management skills, along with the ability to work independent as well as within teams



The following is not mandatory, but considered a plus:
• A university degree
• Previous experience in a customer service role
• Familiarity with CRM systems and practices is a plus




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