Anunciado el 21 de noviembre
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Descripción del empleo
  • Collections Specialist with Portuguese
  • SSC in Barcelona

Shared Service Centre leader in its sector with offices located in Barcelona




  • Collection calls and/or correspondence in a fast paced goal oriented collections department.

  • Providing customer service regarding collection issues, resolve client discrepancies and short payments.

  • Responsible for monitoring and maintaining assigned accounts- Finding and contacting debtors to arrange debt payoffs, keeping accurate records and reporting on collection activity, account adjustments, small balance write off, customer reconciliations and processing credit memos.

  • Accountable for reducing delinquency for assigned accounts.

  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

  • Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.

  • Establish, develop and maintain an effective relationship with local Business Units (Customer Service, Sales, Local Management, etc.)

  • Work closely with other team members to find solutions and agree on strategies to achieve goals

  • Ability to work assigned ad hoc projects and special reporting and deliver results on time and in budget.

  • Ensures adherence to company procedures and guidelines supporting internal and external control environments.

  • Other tasks assigned by the company.


Career and growth opportunities




Requisitos mínimos
  • Bachelor degree in Business Administration or similar.

  • Minimum of 1 year relevant experience in collections, customer service or accounting position.

  • Fluent in Portuguese & English (other EU language is a plus).

  • Experience in Shared Service Centre environment would be preferred.

  • Able to communicate effectively with people from different countries.

  • Excellent attention to detail and highly organised.

  • Team player and flexible to internal and external customer needs.



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