Financial Assistant (with "Certificado de Discapacidad")

• Spanish is not required|International Environment

Multinational based in Barcelona

General:?

• Associate will support not only the region assigned, but also overall Billing and Disputes if needed?


• Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.?


• Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant ?


• Establishes and keeps good relationship with other teams. A team player.

Billing and Dispute Management?

• Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality?


• Responsible for generating accurate and timely invoices, credit notes if applicable for customers.?


• Monitors billing transactions and sending of the invoices. ?


• Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner?


• Responsible of dunning process and bad debt management?


• Ensures quality customer interaction while improving the satisfaction.

• Experience in a very multinational environment (+40 nationalities in the SSC)


• Competitive compensation and benefits package in Barcelona, various well-being activity options

• Fluent level of spoken and written English;


• Disability certificate


• 2-4 years of experience in Order to Cash, Billing and Collections or Customer service?


• Open to work in international environments ?


• Working knowledge of OtC processes?


• Excellent interpersonal skills with the ability to influence and develop relations at all levels?


• Flexibility and ownership?


• Team player in an multi cultural environment?


• High degree of orientation in customer service ?


• Good negotiation skills?


• High School, Vocational Certificate, Post Secondary Diploma


• Knowledge of SAP hybris preferred


• Other languages highly valued