Access Management with English

• Share Service Center based in Barcelona|Access Management with English

Share Service Center based in Barcelona.

• Manage incidents within the agreed targets

• Manage service requests within the agreed targets

• Accounts creation

• Transfers

• Promotions or demotions

• Housekeeping, cleaning and licenses re-harvesting

• Apply access restrictions or additional access

• Dismissals

• Team management

Career opportunities and professional development

• Fluent in English and preferably another language

• Experience with Service logging tools

• ITIL Foundation Certification, desirable but not necessary, however an understanding of Incident, Change and Problem Management an advantage

• Thorough knowledge of Windows7 and 10, Citrix environment, including networking components, services and user profiles

• A broad level of skills across PC hardware and software systems including:Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange and Office 365

• Desirable skills in CUCM