Anunciado el 22 de abril
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Descripción del empleo
Our Partnership with Airbnb gives you a unique opportunity to become a part of the
global team that focuses its attention on positively impacting the experiences that
customers have when interacting with Airbnb by providing exceptional customer support
at all levels. To achieve this mission, you will go the extra mile to support all who
interact with Airbnb.
We are looking for an enthusiastic Spanish Speaking Travel Experience Advisor for
Airbnb Account to join our NEW Team in Sofia, Bulgaria.
If you are already an expert in the ins-and-outs of the Airbnb site, and have exceptional
people skills, then you are just the type of person we want to talk to. This team will be
on the front lines working with our users every day.

? Provide friendly and efficient service to the worldwide Airbnb community.
? Be a first point of contact to handle and resolve customer complaints/queries.
? Respond professionally and with empathy to inbound/outbound phone calls,
messaging, chat channels.
? Demonstrate ownership of user queries until resolution.
? Investigate, identify and escalate issues appropriately, by prioritizing urgent and
sensitive matters.
? Investigate, identify and escalate issues appropriately.
? Compose thoughtful and accurate messages or customize prepared responses
to customer queries.
? Research information and troubleshoot problems using available resources.
? Recognize product and process issues that impact our community and submit
reports and feedback.       
? Maintain accuracy and security of customer information on Airbnb systems.

Requisitos mínimos
Fluent in Spanish (written and spoken) and have a good knowledge of English
? Patience, empathy, and an ability to demonstrate confidence when imparting
information or dealing with troubled callers.
? Ability to positively communicate difficult messages.
? Previous experience in hospitality, call center will be considered as an
? Ability to work in a fast-changing environment.
? Investigative skills with strong communication and interpersonal skills
? Proactively and independently work to meet targets and goals.

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