Anunciado 26 de noviembre 
 (Publicada de nuevo)
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Tipo de jornada
Completa
Tipo de contrato
Indefinido
Salario
Salario sin especificar
Estudios mínimos
Bachillerato
Nivel
Empleado/a
Número de vacantes
2
Número de inscritos
8
Tags Relacionados
Descripción del empleo
Customer support agent (english + another language) Tenerife

We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in different sites, the most usual sites is Tenerife, Spain.

Responsibilities

· Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

· Identify, evaluate and prioritize customer problems and complaints.

· Analyze customer problems and formulate plans of resolution.

· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

· Evaluate new services, processes and technologies introduced at the helpdesk.

· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

· Work with departmental staff to promote, develop, and maintain strong customer service values.

· Escalate unresolved issues to support leads, designated (Client) service group.

Requirements

· Mandatory languages (fluent): Main language + English (Valuable: Spanish)

· Basic PC Skills

· Good communication skills

· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

· Baic understanding of the principles, theories, and practices of group dynamics and/or team development

· Basic Business Development:, Results Focused, Initiative

· Customer-oriented

We offer:

. Permanent contract

. Development in an international environment and training

. Salary band: 13.300 € b/a

. Location: Tenerife (Spain) Now is online.

Requisitos mínimos
· Mandatory languages (fluent): Main language + English (Valuable: Spanish)

· Basic PC Skills

· Good communication skills

· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

· Baic understanding of the principles, theories, and practices of group dynamics and/or team development

· Basic Business Development:, Results Focused, Initiative

· Customer-oriented

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