Gaming Support Agent German / Deutsch | Homeoffice

What will I do?

As a player support agent, your duties will include but not be limited to:

Handling customer support (e-mail and live chat – no phone calls) by doing
things like

Help players with account issues (compromised accounts, updates, etc.)

Resolve issues regarding refunds, purchases not going through, etc.

Assist players resolve technical problems with the game

Answer gameplay inquiries and helping sort out gameplay issues

Check updates & newly released content for the game you’re supporting

Take assigned training modules to help you improve even further in your job

Attend your weekly meeting with a team of 10-15 fellow agents and your
manager

In short, you will be responsible for helping players of this popular video game
resolve their issues and continue enjoying the game that they love.

And don't worry - You will start your first week(s) at 5CA going through training
with your fellow new agents, to make sure you are prepared for the challenges
ahead. And, of course, you will be paid as if you were already working, during
your training.

Working from home

Working from home is an adventure that you will love taking part in. Whether
you just don't like sitting in an office 8 hours a day, dislike the commute, or you
just want to spend more time at home – Working remotely is the perfect way to
work in our current, digital world.

Job requirements

You speak excellent German and English.

You are available to work full-time and in a fixed schedule.

You have in-depth knowledge about gaming and you love anything related to
video games.

You own a PS4, Xbox One, or a modern gaming PC/laptop.

You are a fast learner, you take initiative and are awesome at
troubleshooting.

Experience in a Customer Service environment or an international business
setting is a plus!

You have a dedicated quiet work space, located within your own residence.

You are not currently living in the Netherlands.

PC requirements

An internet speed minimum of 1 Mb/s download and 0,5 Mb/s upload
internationally.

A minimum of 6 GB RAM memory

Your computer should run at least a 64-bit version of Windows 8 or newer, or
a recently released version of macOS

An i5 processor (2,8 Ghz or faster), or better/ similar, max. 3 years old.

A screen with at least 1080p Full HD display. External monitors are
acceptable.

A smartphone usable for two-factor authentication that runs at least:
Android 4.4 or newer

Apple iOS 10.0 or newer