OTC Specialists with Polish (Collections, Billing, Receivables)

• OTC Specialists (Collections, Billing, Receivables)
• Shared Services Centre in Barcelona

Multi-national Shared Services Center (SSC) will be supporting European markets, ensuring that assigned tasks in supporting Collections and Accounts Receivables (AR) process are performed at expected levels in terms of quality and throughput/ productivity.

Collections:

• Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed


• Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.


• Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.


• Establishes and keeps good relationship with other teams. A team player.


• Collections and Accounts Receivables


• Responsible of the region coordination with the customer, Collections of both overdue, and to be due invoices.


• Performs cash application processes, AR related management on a timely and accurate manner


• Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.


• Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.


• Ensures dispute escalations are properly handled in a customer friendly manner


• Responsible of clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales and Operations.


• Personnel:


• Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.


• Services:


• Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.


• Continuous Improvement:


• Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects.


• Communication and Reporting


• Ensures clear, effective upward feedback and reporting.


• Compliance:


• Ensures compliance on operational accounting policies and procedures


• Ensures the integrity of the financial accounting systems and controls under his management.

Billing:

• General:


• Associate will support not only the region assigned, but also overall Billing and Disputes if needed


• Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.


• Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant


• Establishes and keeps good relationship with other teams. A team player.


• Billing and Dispute Management


• Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality


• Responsible for generating accurate and timely invoices, credit notes if applicable for customers.


• Monitors billing transactions and sending of the invoices.


• Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner


• Responsible of dunning process and bad debt management


• Ensures quality customer interaction while improving the satisfaction.


• Personnel:


• Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.


• Services:


• Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.


• Continuous Improvement:


• Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects


• Communication and Reporting


• Ensures clear, effective upward feedback and reporting.


• Compliance:


• Ensures compliance on operational accounting policies and procedures


• Ensures the integrity of the financial accounting systems and controls under his management

Career Opportunities.

• 2-4 years of experience in Order to Cash, Billing and Collections or Customer service. POLISH IS A MUST.


• Open to work in international environments


• Working knowledge of OtC processes


• English as business language and local language to support the region


• Excellent interpersonal skills with the ability to influence and develop relations at all levels


• Flexibility and ownership


• Team player in an multi cultural environment


• High degree of orientation in customer service


• Good negotiation skills


• High School, Vocational Certificate, Post Secondary Diploma


• Preferred skills
  
  University Degree


• Other European Languages


• Knowledge of Microsoft Office


• Knowledge of SAP HYBRIS