Middle Office Admin with Dutch/German - PageGroup SSC

• Middle Office Admin with Dutch/German (Contract Management)
• PageGroup Shared Services Centre in Barcelona

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre

Being based in our Barcelona Shared Services Centre, the role will support the creation and growth of a new team that will be in charge of a range of Middle Office Operations activities (temp workers, contractors/freelancers), providing quality service to our local expert teams. In the first months, the role will be dedicated to support the launch/stabilization of the activities and should evolve to take further/other responsibilities.

Key Responsibilities:

Project related activities:

• Support project activities including but not limited to: Preparation of project meetings & materials, taking notes & preparing minutes


• Support process & desktop procedure documentation as well as training materials


• Support in training & coaching new joiners

Middle Office related activities (not exhaustive):

• Gather documentation from different stakeholders: client, operation, local finance & other SSC teams


• Perform compliance check on the information and documents received


• Process consultant, client or/and candidate information & documentation into our different systems ensuring consistency - including purchase order, contract, expenses and or timesheet


• Create and manage client and/or candidate information in our master data bases ensuring accuracy of data & consistency between the different systems


• Capture specificities & work closely with the different teams to produce & send invoices or contracts according to requirements


• Support continuous improvement effort to reduce error and cycle time, improve accuracy & efficiency


• Provide accurate and timely responses and communication to internal and external customers queries & requests


• If needed, work closely with public administration to obtain & manage administrative/legal documentation & benefit (for example: allowance, visa, etc.)


• Generate, manage & update reports for business needs & performance reporting


• Any other ad-hoc activities related to contractor & temp workers management

Career Opportunities.

• Ideally Business Administration Degree or equivalent


• Ideally prior experience of: working in shared service center environment//working in Administration, Accounts Payables, Billing and/or Customer Service//collaborating effectively with international team/cross-team to deliver


• Fluency in English and at least B2 level of German OR Dutch.


• Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent


• Excellent customer-focus & communication skills (written & verbal)


• Uses standard procedures and common sense to solve problems


• Analytical, problem-solving mindset understanding on how to handle, resolve and escalate enquiries; passes on information promptly


• Excellent organizational skills and ability to work under pressure & manage deadlines


• Ability to work independently, take initiatives, continuous improvement mindset


• At ease with Excel


• For internal hire only: Experience in PRS, Customer Connect or NetSuite is a plus